For help, please call 1-877-453-8353 (Billing Issue - Option 2, then Option 1)
Customer Disconnect Center
For help, please refer to the Frequently Asked Questions
Thank you for choosing Lumen Technologies as your service provider. You are about to begin the process of disconnecting your service. We have recently made changes to this process to better serve you.
Click the button below if you are PORTING Voice Services to a new service provider.
Click this button to disconnect ALL Lumen services for an individual billing account.
Click this button to disconnect SPECIFIC Lumen services for an individual billing account.
Click this button to submit TNs for reclamation for an Individual billing account.
Click this button to REVISE or CANCEL an existing Disconnect Request.
Click this button to request STATUS of a prior Disconnect Request.