To submit your disconnect request, please proceed as follows:

  1) If you have a Control Center/Portal account, please log in
  2) If you do NOT have Control Center/Portal access, and have a dedicated Customer Success representative, contact your representative
  3) If you do NOT have a dedicated Customer Success representative, contact 877-728-8477, option 2
  4) If you have a Control Center/Portal account, and still have questions, please either:
  a. Contact your dedicated Customer Success representative
  b. Use Chat from Lumen homepage
  c. Contact 877-728-8477, option 2