Disclaimer: Unless otherwise agreed between the parties, the Service(s) identified for disconnection will be disconnected upon the disconnect date, defined as the later of (i) thirty (30) days after Lumen's receipt of this completed Disconnect Request Form or (ii) the requested date of disconnection specified on this form for Lumen products and services. If the Service is being disconnected prior to the end of the committed Service Term, early termination charges may apply as agreed between the parties.
Lumen requires thirty (30) days advance notice of disconnection. Because monthly services bill in advance, you may be entitled to a credit after the service is disconnected. Credits should be applied to the next invoice following the disconnect date. Customer is still responsible for any usage charges incurred for up to ninety (90) days after the disconnect date of the service(s).
Lumen will use reasonable efforts to rescind a disconnection/cancellation notice. However, once a disconnection/cancellation notice has been processed, Lumen cannot guarantee that service(s) will be extended beyond the original disconnection/cancellation date. In the event a disconnection/cancellation notice is rescinded, additional charges may apply. PLEASE CLICK HERE TO CANCEL OR EXTEND OUT THE DISCONNECT REQUEST OR SEND AN EMAIL TO disconnects@lumen.com.
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