For help, please call 1-877-453-8353 (Billing Issue - Option 2, then Option 1)
Extend or Cancel Disconnect Request
Case number from your previous Request:
*
Click here for Example
If you do not have your Case Number, please contact:
disconnects@lumen.com
Billing Account Number:
*
Billing Account Name:
*
Requestor Name:
*
Requestor Phone Number:
*
Requestor Email:
*
Note: If you use an email that differs from your company named email, this could delay processing of this request, due to required verification steps
Do you wish Cancel or Extend?:
*
Cancel
Extend
All Services or Specific Services?:
*
All Services
Specific Services
List all Lumen Service ID(s) and/or Telephone Number(s) you wish to Extend or Cancel. If no Service IDs are on your invoice, please tell us the Service Description as it appears on your invoice:
*
Click here for Example
IDs, TNs or Descriptions are listed on your invoice. Please limit to 25 or use the Upload Attachment button above for more.
Service IDs,TNs or Descriptions
Service Address
Disconnect Date
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
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18.
19.
20.
21.
22.
23.
24.
25.
Upload the completed template for all Lumen Service ID(s) and/or Telephone Number(s) you wish to disconnect. If no Service IDs exist, please tell us the Service Description as it appears on your invoice:
*
Click here for Example
You will need to save the Template file to a folder on your computer. Open the file, complete and then click the �Browse� button to locate and select the file. Attachments will be emailed back to the primary Contact Email Address.
Upload Template:
Click Here for Template
Additional Notes:
Disclaimer:
Lumen requires thirty (30) days advance notice of disconnection. Because monthly services bill in advance, you may be entitled to a credit after the service is disconnected. Credits should be applied to the next invoice following the disconnect date. Customer is still responsible for any usage charges incurred for up to ninety (90) days after the disconnect date of the service(s).
Lumen will use reasonable efforts to rescind a disconnection/cancellation notice. However, once a disconnection/cancellation notice has been processed, Lumen cannot guarantee that service(s) will be extended beyond the original disconnection/cancellation date. In the event a disconnection/cancellation notice is rescinded, additional charges may apply.
PLEASE
CLICK HERE
TO CANCEL OR EXTEND OUT THE DISCONNECT REQUEST OR SEND AN EMAIL TO
disconnects@lumen.com
.
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