For help, please call 1-877-453-8353 (Billing Issue - Option 2, then Option 1)
Extend or Cancel Disconnect Request
Case number from your previous Request: *  Click here for Example
If you do not have your Case Number, please contact:
Billing Account Number: *
Billing Account Name: *
Requestor Name: *
Requestor Phone Number: *
Requestor Email: *
Note: If you use an email that differs from your company named email, this could delay processing of this request, due to required verification steps
Do you wish Cancel or Extend?: * Cancel  Extend
All Services or Specific Services?: * All Services  Specific Services
Additional Notes: 

Disclaimer: Lumen requires thirty (30) days advance notice of disconnection. Because monthly services bill in advance, you may be entitled to a credit after the service is disconnected. Credits should be applied to the next invoice following the disconnect date. Customer is still responsible for any usage charges incurred for up to ninety (90) days after the disconnect date of the service(s).

Lumen will use reasonable efforts to rescind a disconnection/cancellation notice. However, once a disconnection/cancellation notice has been processed, Lumen cannot guarantee that service(s) will be extended beyond the original disconnection/cancellation date. In the event a disconnection/cancellation notice is rescinded, additional charges may apply. PLEASE CLICK HERE TO CANCEL OR EXTEND OUT THE DISCONNECT REQUEST OR SEND AN EMAIL TO
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